How long will it take to get a response after I contact you?
We value every message we receive and strive to respond within 2-3 business days. Your patience is appreciated as we craft a caring response to your inquiry.

What is the timeframe to request a return?
You have 30 days from the day you receive your item to request a return. We want you to feel confident in your purchase.

What condition should the items be in to be eligible for a return?
To be eligible for a return, your item should be in its original condition—unworn, unused, with tags, and in the original packaging.

What information do I need to have handy when requesting a return?
Please have your receipt or proof of purchase ready. It helps us process your request swiftly.

How do I start the return process?
Simply email us at info@emboldenthreads.com to begin the return process. We're here to assist you every step of the way.

What happens if I send a return without contacting you first?
Returns sent without prior contact won’t be accepted. Please reach out to us first so we can guide you through the process.

What should I do if I receive a damaged, defective, or wrong item?
If you receive a damaged, defective, or incorrect item, email us at info@emboldenthreads.com right away. We’ll take care of it promptly at no cost to you.

What should I do if my package is lost in transit?
If your package is lost in transit, let us know within 30 days of the estimated delivery date, and we’ll replace it for you.

Can I return custom products or personal care goods?
Custom products (like personalized items) and personal care goods (such as face masks) can’t be returned. We appreciate your understanding.

Are sale items and gift cards returnable?
Sale items and gift cards are non-returnable.

How can I exchange an item for a different size or color?
To exchange an item, complete the return process for the original item. Once that’s done, you can place a new order for the replacement.

Who operates this website?
This website is proudly operated by Embolden Threads & More.

What happens if I do not agree to the Terms of Service?
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services.

Can the Terms of Service be updated?
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It’s your responsibility to check this page periodically for updates.

What is required to use the online store?
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

What happens if I breach any of the Terms?
A breach or violation of any of the Terms will result in an immediate termination of your services.

Can Embolden Threads & More refuse service?
We reserve the right to refuse service to anyone for any reason at any time.

Is my credit card information secure?
Yes, your credit card information is always encrypted during transfer over networks. Your security is our priority.

Can I reproduce or exploit any part of the service?
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without our express written permission.

Are the product descriptions and prices subject to change?
All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.

What should I do if I have questions about third-party products?
For any complaints, claims, concerns, or questions regarding third-party products, please direct your inquiries to the third-party directly.

What personal information does Embolden Threads & More collect directly from me?
We may collect personal information that you directly submit to us through our services, including contact details (like your name, address, phone number, and email), order information, account information (like your username and password), and customer support details you choose to share with us.

How does Embolden Threads & More use my personal information?
We use your personal information to provide you with our services, process your payments, fulfill your orders, and manage your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. Shopify will process your information as outlined in its Privacy Policy and Consumer Privacy Policy.